How we collect, use, and protect your personal information
Last Updated: September 23, 2025
Effective Date: August 1, 2025
This policy pertains to REACHUM and REACHUM•AI, brands of Click-Video LLC. In this document we will refer to them jointly as REACHUM.
At REACHUM, we are committed to protecting your privacy and building trust through transparency. This Privacy Policy explains how we collect, use, share, and protect your personal information when you access or interact with our platform, including AI-enhanced features and challenge-based learning tools.
We collect the following types of information to provide and improve our services:
Email Address – Used for account creation, login, communication, and associating your learning history and challenge results with your identity.
Phone Number – Collected solely for SMS short code verification and multi-factor authentication. Users must explicitly opt-in to receive SMS messages during account registration. Phone numbers are not used for marketing or shared with third parties for promotional purposes.
Name and Organization – Optional fields used to personalize your experience and support enterprise use cases.
Challenge Results – Completion status, responses, and scores from quizzes, challenges, or interactive learning experiences.
Uploads and Prompts – Files, questions, and custom content you provide to REACHUM•AI to generate learning materials.
Log data, such as session times, feature usage, and interaction history, may be collected for performance monitoring and feature improvement.
We use your information to:
Provide access to REACHUM features, including AI-assisted content generation and personalized learning paths.
Authenticate your identity using SMS short codeverification.
Track and report learning progress, including challenge scores and completion status.
Associate your challenge results with your user profile to support compliance, credentialing, and team reporting.
Communicate platform updates, technical support, and service-related notices.
Improve our AI models and platform features usingaggregated, de-identified data only.
Attempting to manipulate, reverse-engineer, or bypass credit limits.
Circumventing account verification, usage limits, or trial restrictions through multiple or fraudulent accounts.
Using generative AI to create misleading, unethical, or infringing content.
Uploading malicious files, phishing attempts, or executable code.
Accessing or attempting to access accounts, files, or knowledge bases that you do not own or have permission to use.
Engaging in activity that degrades platform performance or availability (e.g., excessive automation, scraping, denial-of-service attacks).
Uploading, generating, or sharing content that is abusive, discriminatory, harassing, or sexually explicit.
Using REACHUM to support or spread misinformation, hate speech, political manipulation, or harmful ideologies.
Violating any applicable law, regulation, or institutional policy.
We do not use your personal data to train public AI models, nor do we sell your information to third parties.
We may share information:
With your organization(e.g., employer, training provider, or institution) if you access REACHUM as part of an enterprise deployment. This may include your name, email, and performance data.
With trusted service providers who support platform functions, including AI services, cloud hosting, and SMS verification. These providers are contractually bound to use your information solely to perform services on our behalf.
Asrequired by law, such as to comply with a legal obligation, subpoena, or government request.
We do not allow service providers to access your challenge results oruploaded content unless it is required for system functionality (e.g., secure AI processing).
REACHUM allows users to generate learning materials by uploading files, entering URLs, entering prompts, and interacting with private knowledge bases.
Your uploads are stored securely and are only accessible within your account or organization unless shared with outsiders by you.
We do not use your data to train public AI models.
You may delete uploaded content at any time.
AI-generated content is treated as user-generated material and is not published or shared without your action.
We maintain strict boundaries between individual user data and the content we use to refine system performance, which is done only using anonymized, aggregate-level insights.
We retain:
Email addresses and associated learning activity (including challenge results) as long as your account remains active.
SMS phone numbers only as needed to complete verification or comply with security requirements; they are not stored long-term or used for marketing communications.
Uploaded documents and AI prompts until you delete them or close your account.
We retain data for:
Performance of a Contract: To create your account and provide AI learning services.
Legitimate Interests: To improve our platform security and prevent platform abuse.
Consent: For SMS verification and optional marketing.
REACHUM's AI is used for content generation and learning assistance. We do not use automated decision-making or profiling that produces legal or similarly significant effects concerning our users without human oversight.
California residents have the right to:
Know what personal information is collected
Request deletion
Opt-out of the 'sale' or 'sharing' of personal information (Note: REACHUM does not sell your personal information)
Non-discrimination for exercising these rights.
To exercise any of these rights, please contact us at privacy@reachum.com.
We use third-party AI service providers ('Sub-processors') to provide AI-enhanced features. These providers are contractually prohibited from using your data to train their own public models. A current list of our AI sub-processors is available upon request or at privacy@reachum.com.
You have the right to:
Access the personal information we hold about you.
Update or correct your information.
Request deletion of your account and all associated data.
Export your learning history upon request.
You may request a copy of your personal data in a structured,
commonly used, and machine-readable format.
To exercise any of these rights, please contact us at privacy@reachum.com.
We use industry-standard security practices to protect your information,including:
Data encryption at rest and in transit.
Encryption keys are stored in our Scranton office and backed up offline in a secure, private facility.
Role-based access controls.
Secure handling of SMS and email verification.
Regular vulnerability scans and compliance reviews.
Our AI systems are isolated from public model training and are designed for secure enterprise use.
If you are accessing REACHUM from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States. For users in the European Economic Area (EEA), UK, or Switzerland, we utilize Standard Contractual Clauses (SCCs) approved by the European Commission to ensure a comparable level of data protection.
REACHUMis designed for adult learners aged 18 and older. We do not knowingly collect data from individuals under 18 years of age. If we become aware of such data,we will delete it immediately.
We may update this Privacy Policy as we add new features or to meet legal requirements. We will notify users of significant changes through email orin-app alerts. Continued use of REACHUM after a policy update constitutes acceptance of the revised terms.
This Privacy Policy works in conjunction with our Cookie Policy. For information about how we use cookies to improve user experience, please read our complete Cookie Policy.
We use 'Essential' cookies for login sessions and 'Analytical' cookies (such as Google Analytics) to understand platform usage. You can manage your preferences via your browser settings.
If you have questions or concerns about this policy or how we manage your data, please contact us:
For inquiries related to data privacy or to exercise your rights, please contact our Data Protection Office at privacy@reachum.com or via mail to the address below.
Telephone: 01(570)983-2886
Address:
201 Lackawanna Avenue, 2nd Floor
Scranton, PA 18503 USA