Reachum's accessibility policy outlining our commitment to digital inclusion, current WCAG compliance standards, and how to report accessibility concerns
Last Updated: August 01, 2025
Effective Date: 08/01/2025
Review Date: 08/01/2026
Reachum is committed to ensuring digital accessibility for all users, including those with disabilities. We recognize that accessibility is an ongoing journey, and we are dedicated to continuous improvement while maintaining our ability to innovate and deliver value to our customers.
We implement and maintain the following accessibility requirements across all user-facing applications:
Semantic HTML Structure: All content uses proper HTML elements for their intended purpose
Color Contrast: All text meets WCAG 2.1 AA contrast ratios (4.5:1 for normal text, 3:1 for large text)
Keyboard Navigation: All interactive elements are accessible via keyboard with visible focus indicators
Image Accessibility: All meaningful images include descriptive alt text; decorative images are marked appropriately
Form Accessibility: All form inputs have associated labels and clear error messaging
Page Structure: Proper heading hierarchy (H1-H6) and descriptive page titles
Clear, descriptive link text
Logical reading order maintained
Error messages that clearly identify issues and provide guidance
As our resources and capabilities expand, we commit to implementing:
Regular testing with screen readers and other assistive technologies
User testing sessions with individuals who use assistive technologies
Comprehensive ARIA implementation for complex interactive components
Video captions and audio transcripts
Advanced keyboard navigation patterns
Enhanced mobile accessibility features
Multi-language accessibility considerations
Accessibility considerations are integrated into our standard development workflow
Basic accessibility validation is included in our quality assurance process
New features undergo accessibility review before deployment
We conduct quarterly accessibility audits using automated tools
User feedback regarding accessibility barriers is prioritized and addressed promptly
We maintain awareness of evolving accessibility standards and best practices
Development team members receive basic accessibility training
One team member serves as our accessibility champion and point of contact
All team members are responsible for considering accessibility in their work
Users experiencing accessibility barriers can contact us at:
Email: [accessibility@reachum.com or support email]
We commit to responding to accessibility concerns within [X business days]
We will work collaboratively to identify and implement reasonable solutions
This policy aligns with:
Web Content Accessibility Guidelines (WCAG) 2.1 Level AA
Section 508 of the Rehabilitation Act
Americans with Disabilities Act (ADA) Title III requirements
This policy is reviewed annually and updated as our capabilities, resources, and understanding of accessibility best practices evolve. Our goal is continuous improvement toward full accessibility compliance while maintaining our commitment to product innovation and user value.
For questions about this policy or to report accessibility concerns:
Accessibility Champion: Joy Lin, CTO
General Inquiries: accessibility@reachum.com
This policy reflects our current commitment and capabilities. We recognize that accessibility is an ongoing process, and we remain dedicated to improving the accessibility of our products and services over time.